Using the Conversations Inbox

Open Communications to reach Conversations, the unified inbox. The sidebar shows conversation and message totals and lets you search for leads.

1. Use All, Unread, or Priority to narrow the conversation list.
2. Search by lead when you need a specific conversation.
3. Select a thread to review the available messages and context.
4. Open the lead record and its Activity or Communications view when you need the broader file history.